Billing, Cancellation and Refunds

Last updated October 16, 2026

This page explains how paying for Dheed works. It is part of our Terms of Service, and the terms control if anything here seems to differ.

1. Plans and monthly add-ons

• Plans and monthly add-ons (such as texting, the AI Receptionist, websites, automatic sales tax and Dheed AI) are billed in advance each month to the card on file through Stripe, and renew until you cancel.
• Changing plans or adding an add-on mid-month is prorated: you pay or are credited the difference for the rest of the month.
• You can cancel any time from Billing in your account. Cancellation takes effect at the end of the period you already paid for, and you keep access until then.

2. One-time fees

• Setup fees (for example the AI Receptionist and texting setup) pay for work that starts right away and are not refundable once setup has begun.
• Carrier registration and campaign fees for texting are charged by the phone carriers through Twilio and passed through at cost. They are not refundable, even if a carrier rejects a registration; we resubmit or replace rejected registrations as described in the app.
• Domain names are registered for you right away and cannot be refunded once registered.

3. Usage charges

Extra blocks of texts and AI Receptionist minutes are charged when used, as shown in the app before you turn them on. Dheed AI has a monthly allowance; when it is used up, it pauses until the next month rather than charging more.

4. On-demand services

For SEO, social media, ads management, website building and other on-demand services, we confirm the price with you before any work begins. Payment terms, what is included and any minimum term are in the quote you approve. Advertising spend is paid to Google, Meta or the ad platform directly and is never refundable by Dheed.

5. Refunds

Fees already paid are not refundable, except where the law requires a refund or we agree otherwise in writing. If you were charged by mistake or charged twice, contact us within 60 days and we will fix it.

6. Failed payments

If a payment fails, Stripe retries it and we email the account owner. Paid features may pause until the payment goes through; your data is never deleted because of a failed payment.

7. Contact

Dheed, operated by Saveure, LLC, 1070 Montgomery Rd, Unit 2101, Altamonte Springs, FL 32714. Email contact@dheed.com or call (888) 407-0202.