Acceptable Use Policy

Last updated October 16, 2026

This policy is part of our Terms of Service. It explains what you and your team may not do with Dheed, so the service stays safe and reliable for every business and for the people they contact.

1. Messages, calls and email

• Only text, call or email people who gave the permission the law requires, and keep a record of it. Automated texts and AI calls need prior express consent; marketing texts need prior express written consent.
• Honor opt outs right away. Never text or call someone who replied STOP, asked not to be contacted, or is on a do not call list for marketing.
• Identify your business in every message, and tell people when they are talking with an AI assistant where the law requires it.
• Respect quiet hours. Dheed holds texts between 9 PM and 8 AM in your time zone; do not work around this.
• No content carriers do not allow on business texting: for example loans or debt relief offers, cannabis, gambling, firearms sales, sexual content, or third party lead generation lists.
• Do not buy, rent or share contact lists, and do not import people who never dealt with your business.

2. Content

• No illegal, hateful, harassing, deceptive or threatening content.
• No fake reviews, fake testimonials, or claims you cannot support, including on websites built with Dheed.
• Only use photos, logos and text you have the right to use.

3. Sensitive information

Do not store protected health information, full payment card numbers, bank account numbers, Social Security numbers or other government ID numbers in Dheed. Card payments go through Stripe, so you never need to enter card numbers.

4. The service itself

• Do not try to access accounts, data or systems that are not yours, test our security without written permission, or get around plan limits, monthly allowances or feature switches.
• Do not overload the service, scrape it, or use automated tools against it other than the integrations we provide.
• Do not resell or rent Dheed, or use it to build a competing product, without our written permission.

5. AI features

Do not use Dheed AI, the AI Receptionist or AI writing to mislead people, impersonate someone, collect information people did not agree to share, or produce content that breaks this policy. You are responsible for reviewing what the AI prepares before it reaches your customers.

6. What happens if this policy is broken

We may remove content, pause texting, calling or email, or suspend or close an account that breaks this policy, and we will try to warn you first when we reasonably can. Carriers and other providers may also block numbers or accounts on their own. Report abuse by email or phone using the contact details below.

7. Contact

Dheed, operated by Saveure, LLC, 1070 Montgomery Rd, Unit 2101, Altamonte Springs, FL 32714. Email contact@dheed.com or call (888) 407-0202.